We take pride in providing customers the right products and support. Should a product not meet your expectations, feel free to return them to us after checking the guidelines below. We offer a 30 Day Refund Policy for any new or unused products both online and in-store.

In-store Returns

• All purchases made via phone, email, online, or in-store may be returned in-store during normal business hours with the original purchase receipt.
• Items brought back to the store are still subject to the above return policy criteria. 

Online Returns

• Original shipping charges are non-refundable.
• Return shipping charges are the customers responsibility.
• If any item in the return package does not follow the above return policy criteria, it will be deemed ineligible for a refund
• The customer will be charged for any return shipping if the return is not approved 
• We recommend that you check in with us first if there is any uncertainty about return eligibility.
• Restocking fees or repackaging fees will only apply in specific situations.

A standard order may take 1-2 business days to process and ship. If you haven’t received a shipping confirmation email after two days have passed, please email info@helen.nyc with your order number and concern. For items that cannot be fulfilled due to inventory demands, your order will be canceled within 3 business days.

We do not ship on Sundays or Mondays. While we do everything to ensure your order is delivered on time, Helen of New York cannot be held responsible for conditions beyond our control, such as severe weather, courier interruptions, etc.